Coeur d’Alene Casino Coronavirus (Covid-19) Updates

Why did you close your property?

In an effort to be proactive the property closed on March 20, five days ahead of the state of Idaho’s stay-at-home order. Prior to and throughout the closure, we developed operations protocols in coordination with Marimn Health to continue to implement enhanced cleaning measures and social distancing efforts in line with CDC recommendations. The health and safety of our community have always been our number one priority and it continues to be today.

What are you doing to prevent the spread of COVID-19?

Efforts include but are not limited to:

• We sincerely thank you for wearing masks and keeping our community safe. Based on new CDC guidelines those who are fully vaccinated do not need to wear face masks, but we strongly recommend those who are not fully vaccinated to continue wearing a mask
• In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails, and other high touch and high traffic areas multiple times a day.
• The property currently has 35 hand-sanitization stations for employee and guest use. There will be two at each entry.
• The property will be closed from 3 to 7 a.m. every day for property-wide deep cleaning (No one will be allowed into the casino after 2:30am unless they’re a guest in the hotel). This includes the Coeur d’Alene Casino as well the Conoco gas station; gas pumps will remain open 24 hours a day. Gas pumps will be sanitized every hour as well.
• Plexiglass machine divisions are available in select gaming areas.
• Side entrances will be closed in order to control high traffic areas and contact on surfaces. During those times visitors can enter through the Mountain Lodge, Spa Tower, and Main entrances where a gloved staff member will greet them and open doors.
• Guests can expect markings on the floors in front of cage cashiers, Coeur Rewards Club, hotel front desks, bingo admissions, kiosks, ATMs, gift shop, and beverage stations, Deli, cigarette machine, Nighthawk bar and Wolf Den indicating six-foot distancing.
• Restaurants, Nighthawk lounge, and bingo will now have spaced, limited capacity seating.
• Plexiglass shields will be placed in close contact areas including Huckleberry Deli, Cage, Coeur Rewards Club, and front desks.

Will you be tightening machines when you reopen?

Absolutely not. The gaming at Coeur d’Alene Casino will remain the same as it was prior to our closure.

I have an unused voucher that expired during the closure, can it be extended?

Yes. We will extend the expiration date until August 1, 2020.

How will you be handling large groups in the bingo hall?

We will reduce the number of people allowed to play and space these individuals out to practice social distancing.

Will off-track betting be open with no sports going on?

No, off-track betting will remain closed until further notice.

When will everything open up again? Buffet, all gaming machines, etc.?

We are opening slowly and following social distancing and enhanced cleaning protocol. We will continue to monitor the CDC guidelines and open fully when it is safe to do so. 

• To further reduce high traffic areas, the buffet at Coeur d’Alene Casino will be closed until further notice.
• Chinook Steak, Pasta & Spirits, Huckleberry Deli, Jackpot Java & Creamery, Nighthawk Lounge and The Wolf Den Bar will remain open with proper cleaning and social distancing protocol.   

Where can I find information on rescheduled events?

Larger gatherings will be postponed through 2020 including meetings, conferences and entertainment. This includes live music at Chinook Lounge and Nighthawk Lounge. 

How can I be refunded for tickets on a canceled or rescheduled event?

Call 1-800-523-2464 ext. 7480 and we will gladly give you a full refund.

What changes have you made to hotel cleaning?

Hotel Front Desk Clerks

• Physical distancing for guests will be queued by clearly marked indicators at each front desk.
• Agents will only utilize every other workstation to ensure separation between employees whenever possible.
• Pens will not be readily available to guests. The front desk clerk will offer a pen if asked and if the pen is returned, the pens are kept in a sanitized pen container for the foreseeable future.
• Shared tools, like the DataMagine component, screen and stylus will be sanitized before, during, and after each transaction exchange with a guest or fellow employee. This includes phones, radios, computers, printers, copiers, key lockboxes, safety deposit boxes, and key cards.
• Items left at the front desk for guest pickup must be secured in a plastic bag for pick up.

Pool Operations

• Pool towels will be assigned by the hotel front desk. A stock of clean towels will be left at both front desks and provided to incoming guests at check-in. Towels will be provided in a plastic bag for use during their visit to the indoor pool. Guests will be encouraged to use the same pool towels during their stay. If an exchange is necessary, guests will be asked to leave the used towels in their room and additional towels will be noted as taken in the guest folio.
• Used towels will be dropped in a towel bin located at the pool. 
• Chaise lounge chairs and all guest furniture will be sanitized every hour. 
• Pool furniture will be monitored to ensure physical distancing in the pool area.

Fitness Center

The Fitness Center is open.

• Available to hotel guests and open from 7:30AM to 11PM Daily.
• Limited Capacity of up to 4 People Allowed in the Fitness Center at One Time Fitness Center is sanitized after closure each day with both hand clean and an overall spray disinfectant.
• Multiple Wall Mounted Hand Sanitizers and Hand Sanitizer stands available for guest use.
• Wall mounted disinfectant towels available for guest use.
• Individually packages hand towels available for guest use. Receptacle available in the Fitness Center to deposit used towels.
• Remember to practice Social Distance Fitness with signage noting some machines not available for use.

In-Room Dining

In Room Dining/Room Service is not available until further notice.

Is the spa open?

Yes, it is currently open with enhanced cleaning procedures and social distancing protocol in place. 

What is the spa doing to prevent the spread of COVID-19?

Arrival/Service Protocol:

• For your safety and to enforce social distancing, we will have indications on the floor to promote the six-foot social distancing recommendations.
• For the foreseeable future, the spa will not allow the use of any group amenities, i.e., hot tubs/outdoor hot tub, saunas and lounges. 
• Upon arrival, guests will be asked to wear a mask and use hand sanitizer. Spa reception will follow up with a warm towel to help create an arrival experience. 
  •  Towels will be immediately placed in a bin at reception to be carted to spa laundry for cleaning.
• Upon arrival and once checked in with our reception team, our guests will be escorted by an attendant, one person at a time to a changing room – one person per changing room.  
• Once the guest places their personal belongings into a sanitized locker, the service techs will be required to wear a mask upon retrieval of the guest to the service room. 
• Upon entry into the service room, our guests will be asked to wash their hands for the required 20 seconds. This will help mitigate the one to one concern and limit exposure between the tech and guest. 

Retail/Boutique:

• No more than five customers will be allowed to roam inside the retail area at one time. 
• Indications will be placed on the floor at the entry of the spa and throughout the retail area. 
• Restrooms will not be open to the public inside the spa as there is a public restroom available at the main door.
• Scheduled appointments will have access to the restrooms by the changing rooms both before and after their scheduled appointment.

Food and Beverage Service:

• Due to the social distancing requirements, we will not offer food and beverage service inside the spa as lounges and back end amenities will not be available to the public temporarily. 
• Bottled water will be available to our guests both before and after a scheduled service appointment. 
• A hand sanitizing station will be placed at the main entry door as a courtesy to all of our incoming guests.
• Extra maintenance will be provided in all areas of the business to ensure we are providing the safest environment for our employees and guests. 

Is the golf course open?

The golf course was able to open on March 27 with enhanced cleaning and social distancing efforts in place.

What is the golf course doing to prevent the spread of COVID-19?

• The Outside Service team is not handling guest equipment.
• Guests may ride or walk the course at this time.
• No more than 10 customers are allowed in the pro shop at a time.
• Must maintain six-foot social distancing when approaching the cashier.
• Tee times are spaced at 10-minute intervals to maintain safe distancing.
• Rakes in bunkers have been removed.
• Flags/Pins are to remain in the cup, and cups have been raised above the putting surface.
• On course restrooms are open and sanitizing stations are provided inside the clubhouse and at both restroom locations on the course. 
• At Twisted Earth Grill, grab and go orders can be placed at the service window located on the back deck.
• Twisted Earth Grill dining room and bar are closed for inside seating
• Extra maintenance is being provided in all areas of the business to ensure we are providing the safest environment.