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Coeur d’Alene Casino Resort Hotel COVID-19 Update
WORLEY, Idaho (March 16, 2020)—Coeur d’Alene Casino announced today that guests can expect some changes to operations effective Tuesday, March 17.
“We are all in this together. In an effort to continue to be a good community partner we are taking additional measures to help keep our staff, guests and community healthy and safe,” said Laura Stensgar, CEO of Coeur d’Alene Casino. “We hope that by taking these proactive steps now we will be able to continue to operate and keep our staff fully employed.”
Enhanced Cleaning
The Coeur d’Alene Casino staffs a 24-hour custodial department. The property currently has 35 hand-sanitization stations for employee and guest use and employs an advanced air filtration system that helps keep the air throughout our property purified. Housekeeping staff ensures each room is thoroughly sanitized between visits.
In addition to routine cleaning, the property has implemented enhanced cleaning procedures including increasing the frequency of disinfecting restrooms to every hour, sanitizing gaming machines multiple times during shifts, as well as sanitizing door handles, doors, courtesy phones, tables, chairs, handrails and other high touch and high traffic areas multiple times a day.
The property will be closed from 3 to 7 a.m. every day for property-wide deep cleaning. This includes the Coeur d’Alene Casino as well the Conoco gas station; gas pumps will remain open 24 hours a day.
Social Distancing Efforts
In an effort to control high traffic areas and contact on surfaces, side doors will be closed from 11 a.m. to 10 p.m. Sunday–Thursday and 11 a.m. to 11 p.m. Friday and Saturday. During those times visitors can enter through the Mountain Lodge, Spa Tower and Main Lobby entrances where a gloved staff member will greet them and open doors.
Restaurants and bingo will now have spaced seating. At bingo, ushers will be available to help guests find their seats with a limit of eight people per table.
Large Events Postponed Through April
Larger gatherings will be postponed through the end of April including meetings, conferences and entertainment. This includes the Coeur d’Alene Tribal Cultural Lifeways Dinner, 27th Anniversary Powwow, Bill Engvall, Native American Sip ‘n’ Paint, Daughtry Acoustic Trio, Stick Games as well as weekly live music at Chinook Lounge and Nighthawk Lounge.
Coeur d’Alene Casino is working to reschedule these events. Refunds will be provided to those who have already purchased tickets, when dates are rescheduled those guests will have the option to purchase before ticketing is opened to the general public.
Temporary Buffet Closure
To further reduce high traffic areas, the buffet at Coeur d’Alene Casino will be closed until further notice. Restaurants including Red Tail Bar & Grill, Chinook Steak, Pasta & Spirits, Huckleberry Deli, Jackpot Java & Creamery, Nighthawk Lounge and The Wolf Den Bar will remain open.
Operation Updates
The employee lounge will be closed, and pre-packaged lunches will be provided. Non-essential travel including business-related trips are on hold. It is mandatory for employees to stay home if they are sick.
Circling Raven Golf Club
The Coeur d’Alene Casino’s Circling Raven Golf Club is still on schedule to open March 27, the earliest opening in the course’s history. Opening sale and course tours are set for April 10–12 and a demo day is planned for April 25. The clubhouse restaurant, Twisted Earth Grill, will also open with their planned early season offerings. For those looking to get out for fresh air, the course is available for guests to walk cart paths during daylight hours between now and March 27, the clubhouse is now open from 9 a.m. to 5 p.m. Monday through Friday.
For updates and information visit, cdacasino.com. For questions call 800-523-2464. Call volumes are expected to increase, Coeur d’Alene Casino employees are doing their best to accommodate all guests.
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About Coeur d’Alene Casino Resort Hotel
Since 1993, the Coeur d’Alene Tribe has operated the Coeur d’Alene Casino Resort Hotel, located where sky greets Mt. Tch’mutpkwe, source of the St. Joe River, 25 miles from Coeur d’Alene, Idaho. The casino resort is among the largest employers in North Idaho employing between 850-1,100 depending on the season and contributing more than $33.3 million to education in the region since it opened. Additionally, millions more have gone in support of a wide range of public projects, emergency relief, charities and programs in the Pacific Northwest. The property features 300 rooms and suites, seven distinct restaurants and lounges, 100,000 square feet of gaming space offering more than 1,300 video gaming machines, high stakes bingo and off-track betting, a 15,000 square foot luxury spa voted 1st for “Resort Spas that deliver the Ahh Factor” by Spatrips.com (2012), and Circling Raven Golf Club, an 18-hole, par 72 course acclaimed as a “Top 100” course by every major golf publication in the U.S. LIKE Coeur d’Alene Casino on Facebook and Instagram or follow us on Twitter. For more information about Coeur d’Alene Casino, visit www.cdacasino.com.